Hong Kong’s Customer Festival – 2014/sept


Date: 2-3 September 2014
Venue: The Mira Hong Kong Hotel, 118 Nathan Road, Tsim Sha Tsui, Hong Kong
Cost: US$2,860

This is a [D+D] supported event

Click here for full event details

20% discount available for [D+D] members

Email [D+D] for the code

event details

With a special focus for businesses in Hong Kong and China, Customer Festival is the leading conference platform on all aspects of the customer journey where we explore how big data can impact customer experiences and drive loyalty like never before. With a strong focus on Greater China, Hong Kong’s Customer Festival will explore five themes:

Big Data World: Gain insights by understanding your customers’ behaviour and purchasing habits with customer analytics and business intelligence

OmniChannel World: Create a seamless experience online and offline across multi channels

Customer Engagement World: Have a continuous conversation and relationship with your customer whether pre, during or post purchase

Customer Experience World: Wow your customers with an unforgettable personalised experiences

Loyalty World: Retain your customers and have a loyal following of brand advocates

Here’s what you can expect over the 2-day convention:

  • 300 attendees from across Asia’s customer-centric industries
  • 30+ thought leaders from leading brands in Greater China will share in the premium conference
  • 20 individual case studies – listen to the success stories from top brands
  • Immerse in interactive conference formats such as roundtable discussions
  • 5 co-located streams: Loyalty, Big Data, Customer Experience, Customer Engagement, OmniChannel
  • 15 hours of networking opportunities  (premium ticket)
  • Leading showcases by international loyalty and big data solution providers
  • 1-2-1 partnering programme with key prospects using Total Customer App (premium ticket)

Hear from Greater China’s leading brands as they deliver big picture keynotes and emphasise customer strategy as true competitive advantage within the region. Come prepared to be refreshed, gain insights and learn from key thought leaders including:

  • Rose Yeung, Director of Marketing & Sales, 7-Eleven
  • Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Neal Cross, CIO, DBS Bank
  • Andy Chang, Director of Digital Marketing – Asia Pacific, Hyatt Hotels
  • Sui Lun Lo, Chief Technology Officer, Hong Kong Broadband Network
  • Betty Lam, Director of E-Commerce & Digital, Fossil Hong Kong
  • Henry Yeung, Associate Director, Hong Kong Television Network
  • Bob Neville, Global Retail Creative Director, New Balance
  • Jean David Slama, CRM Systems Director – Global Information Services, The Estee Lauder Companies

This is an event for businesses in China, Hong Kong and Taiwan. Come forth and learn how to leverage on big data, customer analytics and personalised marketing to drive loyalty and engaging customer experiences in Greater China!